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Frequently Asked Questions

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Payment Questions (5)

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We currently accept payment by Mastercard,VISA, AMEX (2% surcharge), PayPal (1.5% surcharge) cash on pickup, EFTPOS on pickup, and Direct Deposit, BPAY.
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If you are after an item urgently, you should elect to pay by credit card as this eliminates the need to wait for the funds to clear.
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For security reasons we do not keep credit card payment details on record.
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Payment may be made by EFTPOS for pickup orders. For EFTPOS please keep in mind that the majority of accounts have transaction and daily limits, usually $1000 or $1500. There is no minimum or surcharge for EFTPOS. EFTPOS payments can only be conducted in-person as your PIN is required.
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If your company absolutely must pay by cheque, we do accept cheques, however we will not be able to release your goods until the cheque has cleared which takes 3 business days.

Shipment Questions (1)

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We ship parcels via Australia Post or Fastway Couriers depending on your location.

Shopping Questions (6)

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Our techs on average take about 3 days to assemble and fully stress test your new computer. If there are parts that fail in testing and need to be replaced build times can push out to 5 days.

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You may pickup your order from our store after your order has been processed and you have received confirmation, usually via sms, email or phone call, that your order is ready to pickup.
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By all means, yes. We can transfer your online order to our retail outlet in Rydalmere for pickup.

We do however recommend that you place an order in advance on the website and select the Pickup from PCM Rydalmere Option or give us a call first to reserve stock.

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We are open from 10AM - 6.00PM Monday to Friday.
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As we service mainly the SMB sector we are a Monday to Friday "Business Day" operation. Our website is available 24/7 however for online orders.

Oh... and we also like to go fishing.

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Yes we have a retail showroom located in Rydalmere, Sydney where you can browse products and talk to one of the staff here face to face if you need some further advice.

Support Questions (6)

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Before returning a product you must create a support request which is under the Support tab in your account page. This requires that you login to your account.

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Defective items within the DOA period of 7 days take 2-5 business days for us to process and ship the replacement item to you. Defective items returned for warranty after the DOA period typically take 2-4 weeks to be sent back to the manufacturer for repair / replacement.
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Usually, no sorry. Our suppliers do not generally exchange returned items for different items. We can replace an item only with the exact same item type or if unavailable will offer an equivalent.
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Yes. You must obtain a Return Merchandise Authorization (RMA) number within our warranty policy period (usually at least 1 year). After we have checked you have a valid invoice and also checked your serial number we will issue you a RMA number. Your RMA number is valid for 14 days within which we must receive the return products. Past the 14 days RMA numbers will need to be reissued. The Customer should prominently display the RMA number externally on the shipping label of boxes containing the returned product. Any unauthorized returns (ie. returns without a RMA number) will be rejected and returned at the customers cost.
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Warranty claims can not proceed without a proof of purchase or invoice number at a minimum with the date of purchase.
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Yes you must have and provide a copy of your invoice to make a warranty claim. When calling to request an RMA number you will be asked for your invoice number. please have this information ready.

Website Questions (1)

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